Principal Software Engineer

Remote

Full Time

Experienced

As a Principal Software Engineer at SMG, you will play a pivotal role in leading our technological transformation. You will be responsible for helping drive the rebuilding of our aging infrastructure, tackling technical debt, and spearheading initiatives to modernize our systems. Additionally, you will contribute to shaping our vision for the future and cultivating a new culture within our engineering team.

Why work at SMG?
SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.
We offer our talent -

Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.
Ample opportunities to learn and grow.
Fully Remote, Contract or Fulltime position
Unlimited PTO
Diverse, experienced, friendly team which will welcome you, support you and challenge you.
We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

As a Principal Mobile Engineer, this is what you will do:
Technical Leadership: Lead by example in software development practices, demonstrating expertise in a variety of technologies, including but not limited to C#, .NET, Typescript and Javascript frameworks, Python, SQL, Elasticsearch, and other relevant technologies in the data engineering and web development domains.

Team Leadership: Inspire and mentor engineering teams, fostering a growth mindset and a collaborative environment. Lead initiatives to rebuild the team, instilling a culture of continuous learning and improvement.

Visionary Contribution: Collaborate with leadership to shape the company's vision for the future, providing valuable insights and guidance on technological strategies and opportunities.

Infrastructure Refactoring: Drive efforts to refactor and rebuild our aging infrastructure, prioritizing continuous delivery, best practices, clean code, scalability, and maintainability.

Technical Debt Management: Identify and address areas of technical constraints, implementing strategies to gradually reduce their impact on delivering value.

Iterative Development: Champion modern development practices, including incremental development, iterative releases, and continuous integration/continuous deployment (CI/CD) pipelines.

Code Quality Assurance: Advocate for tidy code practices, implement code review processes, and utilize modern code tooling to ensure high-quality software delivery.

Collaborative Problem Solving: Collaborate cross-functionally with other teams to solve complex technical challenges and drive innovation across the organization.

Project Delivery: Lead teams to successfully deliver on major initiatives, managing timelines, resources, and risks effectively.

You are a perfect match for the role if you have:

Bachelor's degree in computer science, Engineering, or related field or equivalent experience.
Extensive experience (8+ years) in software development, with a focus on leading teams and initiatives to deliver value.
Proven expertise in a variety of technologies, including but not limited to C#, .NET, Angular, Python, SQL, Elasticsearch, and other relevant technologies in the data engineering and web development domains.
Strong understanding of modern development practices, including refactoring, tidy code principles, continuous delivery, and incremental development.
Experience with data engineering tooling such as Databricks and Snowflake is highly desirable.
Excellent leadership and communication skills, with a record of building collaborative and high-performing teams.
Ability to quickly learn and adapt to innovative technologies as needed.
Ability to thrive in a dynamic, fast-paced environment, with a growth mindset and a commitment to continuous learning.
Demonstrated ability to drive change and influence stakeholders at all levels of the organization.

About SMG:

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.

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